Reservations Policy

Reservations for any of our scheduled river trips may be requested by telephone or personal visit to our Flagstaff office.

Telephone in Arizona: 928-526-0924

Toll Free telephone outside Arizona: 800-525-0924 (U.S. and Canada only)

Fax: 928-527-9398

Email Us

Space is not confirmed until we receive full deposit. If this deposit isn’t received within 10 days of the reservation request, we must in fairness consider the request cancelled so we can offer the space to others.

Deposits

Deposit amounts vary according to the trip selected. See each trip’s individual page at Dates and Rates in the right column for the deposit amount:  All the Grand    Best of the Grand    Upper Grand

Each person’s deposit includes a $100 booking fee. If you cancel your trip more than 90 days prior to the trip departure, the $100 per person fee will be forfeited. If you do not cancel your trip, this booking fee is credited to your full fare.

Final Payment

The balance of each fare (after deposit) is due in our office by the 90th day before your scheduled river trip starting date. If we haven’t received that balance by the end of that day, we will consider your reservation cancelled by you and offer the space to others.

Barrel cactus found while Colorado River rafting in Grand Canyon

When you reserve space, if fewer than 90 days remain before the starting date you are requesting, payment of the entire fare is required to make each reservation, and once paid the full fare is nonrefundable.

If you have paid your reservation deposit and then fail to remit the balance of your fare when due (on or before the 90th day prior to your trip departure date), we will consider your reservation request to have been cancelled by you. We may then resell your space(s) and retain your reservation deposit.

Cancellations

Your reservation deposit and any additional payments, less the booking fee explained above, will be refunded to you if we receive your written cancellation notice in our office on or before the 90th day in advance of your scheduled river trip starting date. Trips specifying a nonrefundable deposit or nonrefundable full payment are the exception to this policy.

Also, on or before that 90th day, all reservation deposits and other payments you have made to us may be transferable to another trip date (if space is available) for you, or for some other person you designate—but only for a different river trip that same river season.

However, if you pass this 90th day and then ask us to rebook you or your designee to a different date (and if we agree to such transfer) on which the 90th day deadline hasn’t yet passed, your payments are still forfeited to us if you then cancel the new date, even if cancellation is outside the new 90th day deadline. A new reservation deposit is then required to book a space within that same season or in another season.

We have found this policy necessary so that we have enough remaining time to try making cancelled spaces available to others, and to protect ourselves financially when spaces go unsold due to such cancellations. Of course, if you refill your own space and receive reimbursement directly from your replacement passenger, there is no penalty.

If you have paid your reservation deposit and then fail to remit the balance of your fare when due (on or before the 90th day prior to your trip departure date), we will consider your reservation request to have been cancelled by you. We may then resell your space(s) and retain your reservation deposit.

Canyoneers, Inc. reserves the right to cancel any trip because of weather or water conditions, insufficient bookings, or any other conditions that would, in our opinion, affect the enjoyability of the trip. If we cancel for any reason, we will refund all river deposits and fare balances you’ve paid us regardless of payment date. Canyoneers, Inc., is not responsible for any other payments you may have made such as air fare, car rental, or hotel reservations.

One Trip Per Year

The National Park Service has mandated that no recreational user may participate on more than one recreational trip through any part of the Grand Canyon from Lees Ferry to Diamond Creek of the Colorado River within any given calendar year.

Grand Canyon Fund

Canyoneers is proud to be a participant in the Grand Canyon Fund and will add an optional $1 per day to all fares. This money is donated to the Grand Canyon Fund, which distributes the funds to worthy non-profit organizations. This money is used for research and protection of the Grand Canyon and is also used to provide access to the river for persons with disabilities.

If you do not wish to contribute to this fund, you may deduct this fee from the total due. For further information on the Grand Canyon Fund and recent recipients see their website.

Grand Canyon whitewater river running reservations
Booklet on Grand Canyon whitewater river rafting
Motorized pontoon boat parked at Grand Canyon rocky cliffs
Rowed inflatable raft for Grand Canyon river running trip
Grand Canyon River Outfitters Association
Grand Canyon River Runners Associaton